STs for season 2019/2020

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gazzer, loyal royal
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Re: STs for season 2019/2020

by gazzer, loyal royal » 16 May 2019 12:59

I've registered but having issues linking my new Royals Account to my member card ID to transfer over purchase history and royalty points. Anyone else having the same issue? I

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RG30
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Re: STs for season 2019/2020

by RG30 » 16 May 2019 12:59

Linked mine easy, points showing.

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CountryRoyal
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Re: STs for season 2019/2020

by CountryRoyal » 16 May 2019 13:00

I seemed to have linked mine but not sure where to go to see points and purchase history.

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Hendo
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Re: STs for season 2019/2020

by Hendo » 16 May 2019 13:39

CountryRoyal I seemed to have linked mine but not sure where to go to see points and purchase history.


Try to log in as if you were going to buy tickets.

That is where I was able to see my points.

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Sutekh
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Re: STs for season 2019/2020

by Sutekh » 16 May 2019 14:16

Done it, but it is a bit clunky. Once you link your account but the system doesn't tell you or offer a link where you can go to check that your points have transferred to the new account :roll:

So I just quit the session and then went back to the OS and clicked the Royals Account link and then clicked the Tickets link and then Sign in and once in everything looked OK.

FAQ link below for anyone stuck.

https://signin.readingfc.co.uk/Static/FAQ


Hound
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Re: STs for season 2019/2020

by Hound » 16 May 2019 14:20

not receiving the email to confirm...

had to mail them to ask where it is :(

and yes, I have checked my spam

200 Miles
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Re: STs for season 2019/2020

by 200 Miles » 16 May 2019 15:29

Linking to other people seems to be a problem, they need an account first which isn't what was advertised

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Re: STs for season 2019/2020

by Zip » 16 May 2019 17:09

Our average gate appears to have been 14,991 for 2018/19. This is by some distance our lowest average attendance at Championship level since we moved to the Madejski.

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Hendo
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Re: STs for season 2019/2020

by Hendo » 16 May 2019 17:11

I would say that considering the way we started this season, after last season, having an average attendance of 15,000 wasn't all too bad.


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Sutekh
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Re: STs for season 2019/2020

by Sutekh » 16 May 2019 17:29

Hendo I would say that considering the way we started this season, after last season, having an average attendance of 15,000 wasn't all too bad.


esp. when you consider a number of "big" clubs would have had a reduced allocation thanks to 1871 setting up in the South Stand

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Re: STs for season 2019/2020

by sandman » 16 May 2019 17:32

Hound not receiving the email to confirm...

had to mail them to ask where it is :(

and yes, I have checked my spam



Same.

Once again RFC prove that they couldn't organise a piss up in a brewery.

But then what else do you expect from people who can't even organise a shirt sale properly?

Hound
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Re: STs for season 2019/2020

by Hound » 16 May 2019 17:33

Tbf they have got back to me quickly and resolved

Problem is IT systems are costly and prone to error. I suspect a lot of the ‘testing’ is basically done on live customers and fix it as it goes

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Hendo
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Re: STs for season 2019/2020

by Hendo » 16 May 2019 17:51

sandman
Hound not receiving the email to confirm...

had to mail them to ask where it is :(

and yes, I have checked my spam



Same.

Once again RFC prove that they couldn't organise a piss up in a brewery.

But then what else do you expect from people who can't even organise a shirt sale properly?


:|

Mine literally took less than 10 minutes and I had no issues. Errors don’t seem to be affecting everyone.


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Re: STs for season 2019/2020

by Hound » 16 May 2019 18:01

The email sent to me did say some customers had experienced the same

It’s not a major tbh, just pleased they sorted it

windermereROYAL
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Re: STs for season 2019/2020

by windermereROYAL » 16 May 2019 21:26

Used the mail account I`ve been using, didn't come through, asked for a resend, still didn't come, tried a new email came first time, piss up at a brewery come to mind.

muirinho
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Re: STs for season 2019/2020

by muirinho » 16 May 2019 21:38

windermereROYAL Used the mail account I`ve been using, didn't come through, asked for a resend, still didn't come, tried a new email came first time, piss up at a brewery come to mind.


Mine was no bother - but can't link to family yet, as they need to sort out their accounts too. Points tally and history is correct also. There's obviously some issue with some email addresses though

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Wallsy
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Re: STs for season 2019/2020

by Wallsy » 16 May 2019 22:35

I seemed to get lucky, although it was misleading in linking to my member card number. For some reason it was asking me to re-enter ‘Mr’ and Save, before going to the screen to enter my member no.

I haven’t tried to navigate the site yet. I’ll look at it on the laptop tomorrow as it’ll be clearer than on the phone.

windermereROYAL
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Re: STs for season 2019/2020

by windermereROYAL » 17 May 2019 09:27

windermereROYAL Used the mail account I`ve been using, didn't come through, asked for a resend, still didn't come, tried a new email came first time, piss up at a brewery come to mind.


Both emails finally arrived, 1st one around 11.00pm, 2nd early hours around 3.00am.

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CountryRoyal
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Re: STs for season 2019/2020

by CountryRoyal » 18 May 2019 11:02

Anyone having any trouble with mobile compatibility? Everything works great on laptop and can see the new ticket areas etc but on my phone clicking either “News” or “Tickets” elicits no response.

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Wallsy
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Re: STs for season 2019/2020

by Wallsy » 18 May 2019 11:39

CountryRoyal Anyone having any trouble with mobile compatibility? Everything works great on laptop and can see the new ticket areas etc but on my phone clicking either “News” or “Tickets” elicits no response.


Yeah. Switched to laptop in the end and now all done, including adding fam and friends.

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