New Website?

255 posts
User avatar
richierock
Member
Posts: 16
Joined: 15 Mar 2010 20:33
Location: Support your local band - Tripwires.co.uk

Re: New Website?

by richierock » 01 Aug 2012 12:48

I'll send an email to webmaster@readingfc.co.uk, copied to customerservice@readingfc.co.uk. These appear to be the contact email addys (according to the infamous website)

User avatar
Platypuss
Hob Nob Moderator
Posts: 8203
Joined: 14 Apr 2004 21:46
Location: No one cares about your creative hub, so get your fukcin' hedge cut

Re: New Website?

by Platypuss » 01 Aug 2012 12:52

Platypuss
Wimb I imagine the club must have signed up to some silly 10 year contract or something similar


ISTR a 20 year contract way back!


Originally a 20-year contract back in 2000!

http://www.football-league.co.uk/latestnews/20020716/league-considers-ntl-approach-over-internet-deal_2293301_240144

Barry the bird boggler
Hob Nob Addict
Posts: 8153
Joined: 06 Aug 2006 08:34
Location: in my bird boggler

Re: New Website?

by Barry the bird boggler » 01 Aug 2012 13:00

Only 8 more years to go!

User avatar
Platypuss
Hob Nob Moderator
Posts: 8203
Joined: 14 Apr 2004 21:46
Location: No one cares about your creative hub, so get your fukcin' hedge cut

Re: New Website?

by Platypuss » 01 Aug 2012 13:01

2.8 lita injection Just tried to look at some match reports from last season and before, they dont exist anymore.

Shambles.


Deffo a shambles, but the content is still there - it's the links from the results that haven't been restored. Match reports can be found if you do a search, eg: Reading 1-0 Forest from April:

http://www.readingfc.co.uk/fixtures-results/match-report/?matchid=3409700&tcmuri=147808

User avatar
Alexander Litvinenko
Hob Nob Regular
Posts: 2709
Joined: 23 Jan 2012 13:58
Location: Winner - HNA? Music Quiz 2013. The Great Sounds of Polonium 210.

Re: New Website?

by Alexander Litvinenko » 01 Aug 2012 13:02

They'd probably welcome as many emails as possible - so they can forward them onto PTV to show evidence of how much people dislike teh new design.


User avatar
richierock
Member
Posts: 16
Joined: 15 Mar 2010 20:33
Location: Support your local band - Tripwires.co.uk

Re: New Website?

by richierock » 01 Aug 2012 14:37

Here's the (swift) reply I received from Paul Collins, at the club:
================
Thank you for your email. We are aware that supporters are currently experiencing some issues with our new website. We are taking all feedback on board and making Sapient - the central company - aware of slow loading times and functionality issues.
Many other clubs have also launched their new website using Sapient, and are also currently experiencing similar issues.
I am very sorry for the current inconvenience.
=================

So at least they're aware of issues!

Yahoops
Member
Posts: 120
Joined: 22 Apr 2004 22:12
Location: Wiltshire

Re: New Website?

by Yahoops » 01 Aug 2012 14:46


User avatar
Wimb
Hob Nob Regular
Posts: 4397
Joined: 21 Nov 2005 09:43
Location: www.thetilehurstend.com

Re: New Website?

by Wimb » 01 Aug 2012 17:51

Platypuss
Platypuss
Wimb I imagine the club must have signed up to some silly 10 year contract or something similar


ISTR a 20 year contract way back!


Originally a 20-year contract back in 2000!

http://www.football-league.co.uk/latestnews/20020716/league-considers-ntl-approach-over-internet-deal_2293301_240144


Around the time of the ITV Digital CoLOLapse no wonder they signed up to it :roll:

User avatar
EPR
Member
Posts: 323
Joined: 28 Nov 2004 19:48
Location: AE

Re: New Website?

by EPR » 01 Aug 2012 18:24

If you click on:

http://www.readingfc.co.uk/tickets/away-games/

It loads this image:

http://www.readingfc.co.uk/cms_images/n ... 211949.jpg

Which is a 3,098px × 2,323px over 1.5MB image file!!

It is then left to your browser to struggle to scale that to just under 500px width every time you view the page, even if the image is already in your cache.

Now it would seem from the image URL by virtue of the keyword "cms" (Content Management System) that this image has probably been uploaded by someone at Reading FC via the club's back-end interface to the website. I've no problem with that. Reading FC should be able to upload pictures and other media without having to worry about website optimisation - and then the CMS optimises / re-sizes uploads to make them appropriate for where / how they are included - not just sent out raw!!!


User avatar
ZacNaloen
Hob Nob Addict
Posts: 7239
Joined: 13 Oct 2008 13:34
Location: 'If atheism is a religion, then bald is a hair color.' -Mark Schnitzius

Re: New Website?

by ZacNaloen » 01 Aug 2012 18:47

The end user is typically a moron, and typically the designer should assume this. 1.5mb image :lol: :lol:

User avatar
EPR
Member
Posts: 323
Joined: 28 Nov 2004 19:48
Location: AE

Re: New Website?

by EPR » 01 Aug 2012 19:00

In a set-up like this, there should be no expectation of your CMS users (the club's employees or agents uploading content) to be aware of the intricacies of media optimisation for online delivery. It's not their job - they're not website designers, developers - but have more of a journalistic role - which is to provide the information in the best quality they can!

In fact, there are many valid reasons for media upload to be in the best resolution possible - as this allows maximum flexibility in the delivery of that content - which SHOULD be scaled and optimised to suit!

User avatar
ZacNaloen
Hob Nob Addict
Posts: 7239
Joined: 13 Oct 2008 13:34
Location: 'If atheism is a religion, then bald is a hair color.' -Mark Schnitzius

Re: New Website?

by ZacNaloen » 01 Aug 2012 20:35

I still can't believe they are touting player as going under an upgrade and still advertising it as a flash video service. A 2MB FLASH VIDEO SERVICE. no less. So it will still look shit without some proper encoding. Which it won't have.

Flash is dead, HTML5 is the future. And with the current design makes the site completely useless for Ipad owners, not least because performance on the main site is piss poor.

User avatar
SLAMMED
Hob Nob Addict
Posts: 7513
Joined: 19 May 2008 16:12
Location: Let's leave before the lights come on

Re: New Website?

by SLAMMED » 01 Aug 2012 21:45

Surprisingly I had no problem buying my Chelsea tickets using my mobile earlier.

Still shit though.


User avatar
Squelchy2507
Member
Posts: 218
Joined: 09 Jul 2004 14:33
Location: Wherever the Royals are playing

Re: New Website?

by Squelchy2507 » 01 Aug 2012 22:34

I have just submitted the following to Sapient via the 'Contact Us' page on their website. http://www.sapient.com/en-gb/contact-us.html

I am contacting you following a recent update of the official website for Reading Football club, for which I am informed you are the central provider. Well all I can say is the new design is ABSOLUTELY DREADFUL. The site takes an age to load and graphics keep re-sizing and moving around as it does so. It is horrible to use and some of the images loaded are of ridiculous file sizes, so no wonder it takes such a long time to render.
PLEASE SORT IT OUT.
You may be interested in some feedback at the following noticeboard on the supporters fan site.

viewtopic.php?f=2&t=113281&start=160

I belive that supporters of other football league clubs are suffering from similar frustrations.


Others may want to do similar.

User avatar
SLAMMED
Hob Nob Addict
Posts: 7513
Joined: 19 May 2008 16:12
Location: Let's leave before the lights come on

Re: New Website?

by SLAMMED » 01 Aug 2012 22:35


User avatar
Alexander Litvinenko
Hob Nob Regular
Posts: 2709
Joined: 23 Jan 2012 13:58
Location: Winner - HNA? Music Quiz 2013. The Great Sounds of Polonium 210.

Re: New Website?

by Alexander Litvinenko » 02 Aug 2012 09:01

According to someone ITK at another club there are 3 templates available to select from, and the one Reading is using is the one which their media team considers "the best."

Which instantly raises the question of how bad must the other two be!

User avatar
Platypuss
Hob Nob Moderator
Posts: 8203
Joined: 14 Apr 2004 21:46
Location: No one cares about your creative hub, so get your fukcin' hedge cut

Re: New Website?

by Platypuss » 02 Aug 2012 09:17

Alexander Litvinenko According to someone ITK at another club there are 3 templates available to select from, and the one Reading is using is the one which their media team considers "the best."

Which instantly raises the question of how bad must the other two be!


Or possibly totally functionally excellent but don't look "fresh and modern". ie just like like BBC Sport.

User avatar
Alexander Litvinenko
Hob Nob Regular
Posts: 2709
Joined: 23 Jan 2012 13:58
Location: Winner - HNA? Music Quiz 2013. The Great Sounds of Polonium 210.

Re: New Website?

by Alexander Litvinenko » 02 Aug 2012 09:22

BBC Sport was, I'm pretty sure, redesigned because the cuts meant they they needed a website that could be managed by fewer people. All the talk about user improvements was pretty much BS.

User avatar
Hoop Blah
Hob Nob Super-Addict
Posts: 13937
Joined: 14 Apr 2004 09:00
Location: I told you so.....

Re: New Website?

by Hoop Blah » 02 Aug 2012 11:33

Is it normal to be able to call up images directly from the sites CMS from the outside world like the one above?

Obvioulsy the CMS has to be able to deliver the image to the browser but now you can access them directly and get hold of the images for yourself once you know the file name (this certainly wouldn't have been possible under the old site when you couldn't, from what I remember, view the source code or right click on the page for the image names etc).

Seems a bit sloppy to me compared to the old site being totally locked down.

User avatar
EPR
Member
Posts: 323
Joined: 28 Nov 2004 19:48
Location: AE

Re: New Website?

by EPR » 02 Aug 2012 11:38

Hoop Blah Is it normal to be able to call up images directly from the sites CMS from the outside world like the one above?

Obvioulsy the CMS has to be able to deliver the image to the browser but now you can access them directly and get hold of the images for yourself once you know the file name (this certainly wouldn't have been possible under the old site when you couldn't, from what I remember, view the source code or right click on the page for the image names etc).

Seems a bit sloppy to me compared to the old site being totally locked down.


If it can be viewed by the browser as you say it can also be viewed as is - that's all perfectly normal / acceptable. Any "locking down" from an end user point of view on the previous version would have been purely Javascript based - disable JavaScript and you'd be able to right click on any image and view the source URL as normal.

255 posts

Who is online

Users browsing this forum: No registered users and 155 guests

It is currently 29 Mar 2024 15:58