STs for season 2019/2020

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tmesis
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Re: STs for season 2019/2020

by tmesis » 18 May 2019 18:04

I've no idea why accounts couldn't have been passed over automatically. It's a basic IT task.

Really shoddy from the club.

Singing Defective
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Re: STs for season 2019/2020

by Singing Defective » 18 May 2019 18:28

200 Miles Linking to other people seems to be a problem, they need an account first which isn't what was advertised


Yep, so to “conveniently add my other family members” I need to set an account per head, even though my son isn’t about to buy anything soon. Different.

But hey, ludicrously cheap STs make up for slight flakiness.

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Wallsy
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Re: STs for season 2019/2020

by Wallsy » 18 May 2019 18:41

Singing Defective
200 Miles Linking to other people seems to be a problem, they need an account first which isn't what was advertised


Yep, so to “conveniently add my other family members” I need to set an account per head, even though my son isn’t about to buy anything soon. Different.

But hey, ludicrously cheap STs make up for slight flakiness.


My mrs and step kids don’t have accounts but it let me add their member cards to my F&F list.

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Hendo
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Re: STs for season 2019/2020

by Hendo » 18 May 2019 23:30

tmesis I've no idea why accounts couldn't have been passed over automatically. It's a basic IT task.

Really shoddy from the club.


Not really though :|

Probably best that you confirm the old system can talk to the new system and describe the basic IT task the club should’ve taken? :roll:

200 Miles
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Re: STs for season 2019/2020

by 200 Miles » 19 May 2019 07:21

Wallsy
Singing Defective
200 Miles Linking to other people seems to be a problem, they need an account first which isn't what was advertised


Yep, so to “conveniently add my other family members” I need to set an account per head, even though my son isn’t about to buy anything soon. Different.

But hey, ludicrously cheap STs make up for slight flakiness.


My mrs and step kids don’t have accounts but it let me add their member cards to my F&F list.


It does seem to work now, I selected they do have an account (which they don't) entered the details and it found them. But that's exactly what I did before and it didn't. Maybe fixed or maybe me.


Nameless
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Re: STs for season 2019/2020

by Nameless » 19 May 2019 07:43

Hendo
tmesis I've no idea why accounts couldn't have been passed over automatically. It's a basic IT task.

Really shoddy from the club.


Not really though :|

Probably best that you confirm the old system can talk to the new system and describe the basic IT task the club should’ve taken? :roll:


And maybe part of the exercise is to purge the system of the undoubtably huge number of dormant,duplicate or fraudulent accounts ?
Of course there is a balance between doing that and losing customers who can’t be bothered but if you can’t be bothered you probably weren’t planning on going to many games any way.

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Snowflake Royal
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Re: STs for season 2019/2020

by Snowflake Royal » 19 May 2019 07:56

It's no big deal, but data migration is a very standard part of any IT development regardless of whether the two systems talk to each other. And duplicate / inactive account data deletion should be no problem as part of that.

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Re: STs for season 2019/2020

by Nameless » 19 May 2019 10:27

Snowflake Royal It's no big deal, but data migration is a very standard part of any IT development regardless of whether the two systems talk to each other. And duplicate / inactive account data deletion should be no problem as part of that.


None of which means getting users to reregister isn't a valid thing to do. Trying to second guess what a dormant account is or even a duplicate is never going to be perfect and everything has a cost....

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Snowflake Royal
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Re: STs for season 2019/2020

by Snowflake Royal » 19 May 2019 11:49

Nameless
Snowflake Royal It's no big deal, but data migration is a very standard part of any IT development regardless of whether the two systems talk to each other. And duplicate / inactive account data deletion should be no problem as part of that.


None of which means getting users to reregister isn't a valid thing to do. Trying to second guess what a dormant account is or even a duplicate is never going to be perfect and everything has a cost....

Hence why I said it's no big deal. It's a fairly easy way to trim costs. But data migration is fairly standard and better customer service.


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Jagermesiter1871
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Re: STs for season 2019/2020

by Jagermesiter1871 » 19 May 2019 12:04

I clicked linked accounts and it doesn't offer me any option to add my previous account - anyone having this issue? What a state.

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Lower West
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Re: STs for season 2019/2020

by Lower West » 19 May 2019 12:44

Jagermesiter1871 I clicked linked accounts and it doesn't offer me any option to add my previous account - anyone having this issue? What a state.


Make sure you complete the profile page correctly. As the system allows you to continue even if you haven't.

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Wallsy
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Re: STs for season 2019/2020

by Wallsy » 19 May 2019 13:01

Jagermesiter1871 I clicked linked accounts and it doesn't offer me any option to add my previous account - anyone having this issue? What a state.


On a phone it didn’t let me. On the laptop it did.

Zip
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Re: STs for season 2019/2020

by Zip » 19 May 2019 13:55

I’m just going to ring the club and renew over the phone.


ROYALJOE
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Re: STs for season 2019/2020

by ROYALJOE » 19 May 2019 18:51

I am a ST holder in the East Stand and want to renew my ST ticket and move to 1871 stand.

Will have to wait till July 2nd for Movers day? But...

What if you did'nt have a ST ticket last season, can u buy and sit in 1871 straight away?! Doesn't seem right? :?: :!:

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CountryRoyal
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Re: STs for season 2019/2020

by CountryRoyal » 20 May 2019 00:12

ROYALJOE I am a ST holder in the East Stand and want to renew my ST ticket and move to 1871 stand.

Will have to wait till July 2nd for Movers day? But...

What if you did'nt have a ST ticket last season, can u buy and sit in 1871 straight away?! Doesn't seem right? :?: :!:



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Sutekh
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Re: STs for season 2019/2020

by Sutekh » 20 May 2019 09:35

Renewed. Least I think I have, it said it was all successful but still waiting for an email confirmation to turn up.

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Re: STs for season 2019/2020

by Hound » 20 May 2019 09:43

had a quick look at the site and seemed to be working fine - need to wait to I'm paid to afford to renew though :(

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CountryRoyal
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Re: STs for season 2019/2020

by CountryRoyal » 20 May 2019 09:45

Sutekh Renewed. Least I think I have, it said it was all successful but still waiting for an email confirmation to turn up.


Yeah still waiting for confirmation email.

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Wallsy
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Re: STs for season 2019/2020

by Wallsy » 20 May 2019 09:53

Season tickets renewed. Painless. Phones answered within a couple of minutes too. Email came through a few minutes later.

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Re: STs for season 2019/2020

by UpThePrem » 20 May 2019 09:58

Just renewed over phone and got our ST in Club 1871. Took a while to answer but otherwise painless.

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