Season Ticket Refund?

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Old Man Andrews
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Re: Season Ticket Refund?

by Old Man Andrews » 19 Jun 2020 09:58

Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive

Would agree on that front. The car park charges should have already been refunded without any quibble.

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Re: Season Ticket Refund?

by Forbury Lion » 19 Jun 2020 10:18

The club website says all ST holders and some special* fans will get free ifollow usage to watch all remaining games.
This is free and not at all linked to the ST holders decision to either donate, refund or receive a credit for the missed games.

The donate part is interesting, Is this donate to the club or to a charitable organisation? (which may be something the owner could do directly on behalf of the club /fans and therefore not impacting club finances and allowing the club to keep the actual cash)

*not quite what they said, I can't remember the exact wording but it's on the site

Those who do donate should perhaps get rewarded - even if it's extra royalty points or something so they get priority for future purchases, Also that would be in the clubs interest as they would be selling to fans who a) can afford to donate so have spending money and b) don't seem that bothered about being refunded for non service and keep coming back - ideal customers for any organisation really!

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Re: Season Ticket Refund?

by Forbury Lion » 19 Jun 2020 10:20

Old Man Andrews
Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive

Would agree on that front. The car park charges should have already been refunded without any quibble.
Perhaps a flexible part donate and part refund would make people happy, donate the ST element and/or the cost of ifollow and refund the car park and/or credit for next season

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Re: Season Ticket Refund?

by Nameless » 19 Jun 2020 14:41

Forbury Lion The club website says all ST holders and some special* fans will get free ifollow usage to watch all remaining games.
This is free and not at all linked to the ST holders decision to either donate, refund or receive a credit for the missed games.

The donate part is interesting, Is this donate to the club or to a charitable organisation? (which may be something the owner could do directly on behalf of the club /fans and therefore not impacting club finances and allowing the club to keep the actual cash)

*not quite what they said, I can't remember the exact wording but it's on the site

Those who do donate should perhaps get rewarded - even if it's extra royalty points or something so they get priority for future purchases, Also that would be in the clubs interest as they would be selling to fans who a) can afford to donate so have spending money and b) don't seem that bothered about being refunded for non service and keep coming back - ideal customers for any organisation really!


The donate bit is specifically and clearly explained. It is to the Community Trust, the charitable arm of the club which supports football in the community etc.

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Zip
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Re: Season Ticket Refund?

by Zip » 19 Jun 2020 14:49

Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive


Fair comment in the car parking. It’s far more expensive that it needs to be. I paid £15 to park there at the start of the 2018/19 which was taking the proverbial.


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Re: Season Ticket Refund?

by Linden Jones' Tash » 19 Jun 2020 14:55

Nameless
Forbury Lion The club website says all ST holders and some special* fans will get free ifollow usage to watch all remaining games.
This is free and not at all linked to the ST holders decision to either donate, refund or receive a credit for the missed games.

The donate part is interesting, Is this donate to the club or to a charitable organisation? (which may be something the owner could do directly on behalf of the club /fans and therefore not impacting club finances and allowing the club to keep the actual cash)

*not quite what they said, I can't remember the exact wording but it's on the site

Those who do donate should perhaps get rewarded - even if it's extra royalty points or something so they get priority for future purchases, Also that would be in the clubs interest as they would be selling to fans who a) can afford to donate so have spending money and b) don't seem that bothered about being refunded for non service and keep coming back - ideal customers for any organisation really!


The donate bit is specifically and clearly explained. It is to the Community Trust, the charitable arm of the club which supports football in the community etc.


I imagine this is a revenue recognition thing, you can't just use money provided for one thing to pay for another, even if its a charity, there has to be a proper paper trail and accountability

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Re: Season Ticket Refund?

by Nameless » 19 Jun 2020 15:43

Zip
Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive


Fair comment in the car parking. It’s far more expensive that it needs to be. I paid £15 to park there at the start of the 2018/19 which was taking the proverbial.


There is a webcam on the car park and all car park STH have been sent a code to use for an hour after every home game....

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Re: Season Ticket Refund?

by Forbury Lion » 19 Jun 2020 16:24

Linden Jones' Tash
Nameless
Forbury Lion The club website says all ST holders and some special* fans will get free ifollow usage to watch all remaining games.
This is free and not at all linked to the ST holders decision to either donate, refund or receive a credit for the missed games.

The donate part is interesting, Is this donate to the club or to a charitable organisation? (which may be something the owner could do directly on behalf of the club /fans and therefore not impacting club finances and allowing the club to keep the actual cash)

*not quite what they said, I can't remember the exact wording but it's on the site

Those who do donate should perhaps get rewarded - even if it's extra royalty points or something so they get priority for future purchases, Also that would be in the clubs interest as they would be selling to fans who a) can afford to donate so have spending money and b) don't seem that bothered about being refunded for non service and keep coming back - ideal customers for any organisation really!


The donate bit is specifically and clearly explained. It is to the Community Trust, the charitable arm of the club which supports football in the community etc.


I imagine this is a revenue recognition thing, you can't just use money provided for one thing to pay for another, even if its a charity, there has to be a proper paper trail and accountability
Generally and I assume Legally speaking, you can't take money from people for a service, fail to provide it for whatever reasons and then refuse a refund on the basis that you've given it away. You will be liable in law. However, If they have your permission to give your refund away to charity they are covered and there is no comeback on them in terms of being liable to refund you and perhaps more importantly, no stain on their reputation (can't see Financial Fair Play looking too favorably on it)

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Re: Season Ticket Refund?

by Forbury Lion » 19 Jun 2020 16:25

Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive
I assume they're not stopping you from parking there on match days? - If you have enough data on your phone you can even watch the game there.


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Re: Season Ticket Refund?

by Nameless » 19 Jun 2020 16:44

Forbury Lion
Schards#2 I'll watch some of the iFollow and let the club keep the overpayment. My only gripe is that decision means I also forgo a refund on the Car Park Pass which is extortionate and, given the choice, I would have taken a refund on as it's exploitatively expensive
I assume they're not stopping you from parking there on match days? - If you have enough data on your phone you can even watch the game there.


Yes, they are. For obvious reasons there’s is no access to the site on match days.

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Re: Season Ticket Refund?

by windermereROYAL » 29 Jun 2020 10:46

Just to remind everyone, today is the first day to make your preferred choice.

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Re: Season Ticket Refund?

by Zammo » 30 Jun 2020 11:36

windermereROYAL Just to remind everyone, today is the first day to make your preferred choice.


Not finding it easy to follow. Its asking me how many tickets to donate !?! Is that a 'season ticket' or 'match ticket' ?!

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Re: Season Ticket Refund?

by windermereROYAL » 30 Jun 2020 12:49

Zammo
windermereROYAL Just to remind everyone, today is the first day to make your preferred choice.


Not finding it easy to follow. Its asking me how many tickets to donate !?! Is that a 'season ticket' or 'match ticket' ?!


Has to be season ticket.


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Re: Season Ticket Refund?

by RoyalBlue » 01 Jul 2020 13:47

I've seen that a few season ticket holders have said they will now seek a refund because of the problems experienced with iFollow. I guess that's within their rights to do so. However, I would urge anyone who can afford to take the financial 'hit' (it was dead money anyway if the games had taken place) to seriously consider letting the club keep that money. We really don't want to be the next Wigan.

https://news.sky.com/story/wigan-athletic-football-club-goes-into-administration-12018790

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Re: Season Ticket Refund?

by Silver Fox » 01 Jul 2020 14:42

RoyalBlue I've seen that a few season ticket holders have said they will now seek a refund because of the problems experienced with iFollow.


That doesn't make any sense? They were entitled to a refund anyway but weren't going to take it but because iFollow (not the club's product of course) crashed for 15 minutes of the first game they now want their money back?

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Re: Season Ticket Refund?

by PieEater » 01 Jul 2020 15:15

I've met the public and they're dicks.

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Re: Season Ticket Refund?

by Zip » 01 Jul 2020 15:27

The problems on iFollow have been very limited. It was imo a fair deal. Happy for the club to keep the money.

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Re: Season Ticket Refund?

by Hendo » 01 Jul 2020 15:27

Zip The problems on iFollow have been very limited. It was imo a fair deal. Happy for the club to keep the money.


+1

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Re: Season Ticket Refund?

by RoyalBlue » 01 Jul 2020 15:43

Silver Fox
RoyalBlue I've seen that a few season ticket holders have said they will now seek a refund because of the problems experienced with iFollow.


That doesn't make any sense? They were entitled to a refund anyway but weren't going to take it but because iFollow (not the club's product of course) crashed for 15 minutes of the first game they now want their money back?


I think it's those that Boris thinks have 'common sense'. They still don't appear to have grasped the concept that the club have always very generously been offering both free access to iFollow and a refund of balance of season ticket value to those that wanted it. Despite repeated explanations they still think it was an 'either or'!

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Re: Season Ticket Refund?

by Snowflake Royal » 02 Jul 2020 23:44

Sandman had a lot of problems with it and gave up v Brentford. Seemed to say he wouldn't use it again as a result.

So some people may be having more problems. But I've not experienced any.

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